Terms of Service
Last updated: March 29, 2026
1. Acceptance of Terms
By accessing or using VentureHelm's website, client portal, or any of our services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting these Terms on behalf of a business, you represent that you have the authority to bind that business. If you do not agree to these Terms, do not use the Services.
2. Description of Services
VentureHelm provides digital marketing and growth services for local service businesses, including but not limited to: automated review collection, reputation monitoring, professional website creation, local SEO optimization, lead generation, email and SMS marketing campaigns, social media management, Google and Facebook advertising, CRM and follow-up automation, and client reporting. The specific services available to you depend on your subscription plan.
3. Account Registration & API Keys
To use the Services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and any API keys we provide. You must notify us immediately at [email protected] if you become aware of any unauthorized use of your account. You are responsible for all activity that occurs under your account.
4. Subscription & Payment
The Services are offered on a monthly subscription basis. All prices are in Canadian dollars (CAD). Payment is processed securely through Stripe. Your subscription automatically renews each month until cancelled. You may cancel your subscription at any time through your client portal or by contacting us at [email protected]. Cancellation takes effect at the end of your current billing period. We reserve the right to change pricing with 30 days' written notice.
5. Service Level
We use commercially reasonable efforts to maintain the availability and performance of the Services. However, we do not guarantee specific uptime percentages for the base tier. Services may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you in advance of planned maintenance.
6. Intellectual Property
VentureHelm owns all rights in the platform, software, technology, and proprietary methodologies used to deliver the Services. You retain all rights to your business data, content, customer information, and any materials you provide to us. We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription. You grant us a limited license to use your business information and content solely to provide the Services.
7. Client Responsibilities
You agree to: (a) provide accurate and current business information; (b) operate a lawful business and comply with all applicable laws; (c) not use the Services for any illegal, fraudulent, or abusive purpose; (d) not send spam or unsolicited communications through our platform; (e) not attempt to reverse-engineer, copy, or interfere with the Services; and (f) ensure that any customer data you provide to us was collected in compliance with applicable privacy laws.
8. Data Collection & Use
Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using the Services, you acknowledge that you have read and understood our Privacy Policy.
9. Limitation of Liability
To the maximum extent permitted by law, VentureHelm's total liability for any claims arising out of or related to these Terms or the Services shall not exceed the total fees you paid to VentureHelm during the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall VentureHelm be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of data, regardless of the cause of action or the theory of liability.
10. Termination
Either party may terminate this agreement at any time for any reason. You may cancel your subscription through your client portal or by emailing [email protected]. We may terminate or suspend your access to the Services if you breach these Terms. Upon cancellation, we will refund the pro-rated unused portion of your current billing period. After termination, we will retain your data for 90 days, after which it will be permanently deleted in accordance with our Privacy Policy.
11. Modifications to Terms
We may modify these Terms from time to time. We will provide at least 30 days' notice of material changes by email or through the Services. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services before the changes take effect.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the Province of Quebec, district of Montreal.
13. Contact
For questions about these Terms, please contact us at [email protected].
14. Language
These Terms are available in both English and French. Both versions are official. In the event of any inconsistency or discrepancy between the English and French versions, the French version shall prevail, in accordance with the Charter of the French Language (Quebec).